Shipping Policy

Legal notes

The explanations and information provided on this page are general in nature and provide guidance on how to draft a shipping policy. This article should not be relied upon as legal advice or a recommendation on how to proceed, as we cannot pre-emptively determine the specific shipping policies you wish to establish between your company and customers. We recommend consulting a lawyer for advice and assistance in drafting your own shipping policy.

Shipping Policy - The Basics

That said, a Shipping Policy is a legally binding document that establishes the legal relationship between you and your customers. It provides the legal framework for presenting your obligations to customers, but also for addressing the various possible scenarios that could arise and what happens in each case.

A Shipping Policy is a good practice and benefits both you and your customers. Your customers can benefit from being informed about what they can expect from your service. You can benefit because people will be more likely to purchase from you if you have a clear Shipping Policy, as there will be no uncertainty about shipping times or procedures.

What to include in your shipping policy

Generally, a shipping policy often addresses issues such as: order processing times; shipping costs; different domestic and international shipping options; potential service disruptions; and much more.